We use Australia Post for our parcels.
FREE STANDARD Australia Wide Shipping for all orders over $69 !!!
EXPRESS Postage, just $9.95 anywhere in Australia.
We pack and ship your items within 24 h of receiving the order. Your order will be sent from NSW with a Tracking Number.
Due to Covid 19 there are some delays with the mail.
**Express Post 2-4 Days depending on location.
**FREE Standard Post 3-7 Days depending on location.
**DISCOUNTED International Standard depending on location 1-8 weeks
If you want it a little faster - Express Post is just $9.95 (per kit)
INTERNATIONAL: Yes, we ship WORLDWIDE!
You might be surprised at the low cost of shipping, here's why:
***All our prices are in AUD (Australian $$) Examples of
exchange rates below, please keep in mind that exchange rates fluctuates.
$1 AUD = 0.72 US cents $1 AUD = 0.52 GBP $1 AUD = 0.61EUR
And on TOP of that, we DISCOUNT the International Shipping!
The exact shipping cost depends on where the Parcel is going, the current exchange rate and your choice of shipment method.
Please Note - We are not responsible for any Tax or Duty payable in your country, this will be paid by the buyer, please make your own inquiries before ordering if concerned.
We cannot guarantee Express Post next day deliveries, all efforts are made to facilitate and prioritise Express Post orders. We can also not guarantee any estimated delivery times by Australia Post and will not refund postage, for any claims, please contact Australia Post directly.
For estimated delivery times please visit Australia Post
All orders are subject to shipping/postage charges as detailed at time of purchase. Goods may not be collected in person.
Bulk Orders - Considering ordering more than 3 bags?
Bulk order of goods may be subject to shipping discounts. For information on bulk purchases please contact us via email detailing the items and quantity you wish to purchase.
Product Returns & Replacements:
We think that you will be very happy with your purchase, however, sometimes things go wrong, please contact us via email straight away if you have any issues:
**PLEASE DO NOT RETURN ANY ITEMS **CONTACT US FIRST**
As most of the items in the Total-Dog-1st-Aid Kit are sterile, we cannot accept them returned. Requests for Replacement of goods must be provided to Total-Dog-1st-Aid in writing outlining the reason for replacement, often a photograph is all we need, no longer than five (5) working days after receipt of the items. Requests made after this time will not be considered.
**FAULTY OR DAMAGED ON ARRIVAL.
It’s rare, but sometimes an item may arrive damaged or faulty on arrival, keep the packaging and Please take/provide photos of the packaging and items so a claim can be made with Australia Post please contact us via email straight away.
**Total-Dog-1st-Aid will NOT accept requests for refunds or replacements for any one or more of the following reasons:
You change your mind and no longer want the goods.
You choose the wrong size, colour or style.
You cause the damage or fault.
You find the product cheaper elsewhere.
You can no longer afford the goods.
**Total-Dog-1st-Aid WILL provide replacements under the following circumstances:
The item is damaged or faulty on delivery or
There are missing items – please note, all Total-Dog-1st-Aid Kits are Hand packed and checked by us before shipping!
The item is different from the description shown on this website. (Please note that we have made every effort to display and describe as accurately as possible the colours and images of our products that appear in the online store. We cannot guarantee that the display or description of any colour will be accurate or the same as the photos.)
The Total-Dog-1st-Aid kit is for Dog use only! Keep away from Children as there is a button battery in the thermometer.
By using the items in the Total-Dog-1st-Aid kit and the information cards, you agree that Total-Dog-1st-Aid and its subsidiaries and owners are not responsible for any illness, accidents or death suffered by any or your dog/s or any humans. You also agree to always seek qualified medical assistance for your dog. We (Total-Dog-1st-Aid and its subsidiaries and it’s owners) accept no responsibility or liability whatsoever arising from the use of the Total-Dog-1st-Aid kit items and information cards. The information cards included in the Total-Dog-1st-Aid kit are General information only and should not be taken as advice or as instructions. Only your Veterinarian or a Veterinarian can provide you with advice and instructions.